98bet's Privacy Policy

98bet (https://98bet.vin) is a trusted online gaming platform for players in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy clearly explains how 98bet collects your personal information, what it is used for, and how it is kept secure.

By using our platform, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully before registering. If anything is unclear, reach out to our support team — we are always ready to help.

When you register and use our services at 98bet, we collect various types of information. This data comes from three main sources — what you provide directly, what is collected automatically while you use the platform, and what is obtained from third-party verification services.

We only collect information that is necessary to provide our services. Collecting unnecessary or excessive personal data is against our policy.

98bet uses the information it collects solely for the purposes outlined below. We do not sell data to advertisers or use it for unrelated purposes.

• Account Management: For registration, login, identity verification, and account security.
• Transaction Processing: For all deposit, withdrawal, and payment-related transactions.
• Service Improvement: To analyze user behavior and improve the gaming experience.
• Customer Support: For support tickets, live chat, and complaint resolution.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with regulatory requirements and fulfill legal obligations.
• Responsible Gaming: To identify signs of excessive gaming and provide support to members.
• Promotions & Offers: To inform you of relevant bonuses and offers tailored to your preferences.

98bet stores your information on secured servers. Our server infrastructure operates in compliance with international security protocols. How long your data is retained depends on the type of information and the applicable legal obligations.

• Account Information: For the duration of account activity and a minimum of 5 years after closure.
• Transaction Records: Up to 7 years when required by law.
• KYC Documents: A minimum of 5 years from the date of verification.
• Gaming Log: A minimum of 1 year for security review purposes.
• Support Conversations: Up to 2 years for quality assurance purposes.

Once the retention period expires, your data is securely deleted or anonymized in accordance with international data protection standards.

98bet does not sell or transfer your personal information to third parties for commercial purposes. However, in certain specific circumstances, sharing limited data may be necessary.

• Payment Providers: Necessary information is shared to process transactions with approved mobile banking services including Mobile Banking, Nagad, and Rocket.
• Identity Verification Services: With approved third-party verification agencies for KYC verification.
• Law Enforcement Agencies: Upon a valid court order or a legitimate request from a regulatory authority.
• Technical Service Providers: With providers handling server hosting, cybersecurity, and technology infrastructure maintenance.

Whenever we share data with third parties, we ensure they adhere to equivalent privacy protection standards. No third party may use your information for their own commercial purposes.

The 98bet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: To maintain login sessions and ensure account security.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: To understand which parts of the platform are used most.
• Security Cookies: To detect fraud and verify device identity.

You can manage cookies from your browser settings. However, disabling certain essential cookies may affect the platform's functionality. Device IDs and location data collected via the mobile app are used for security purposes only.

As a 98bet member, you have important rights regarding your personal information. We respect these rights and are ready to help you exercise them.

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can receive a copy of your data in a machine-readable format.
• Right to Object: You may opt out of marketing communications at any time.

To exercise these rights, contact our support team. We typically respond to your request within 30 days. Please note that some information may not be deletable due to legal obligations.

98bet uses advanced technical and organizational security measures to protect your information. Our security team monitors the platform 24/7.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & DDoS Protection: To protect our servers from cyber attacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Staff Training: Regular data protection training for all staff.
• Access Control: Only authorized personnel may access data on a need-to-know basis.

In the event of a security breach, we will promptly notify affected members and take the necessary steps to address it. While we make every effort to protect your data, no system is completely impenetrable — so please keep your password secure and never share it with anyone.

98bet is strictly for users aged 18 and above. We do not knowingly collect or store information from anyone under 18. Age verification is in place at the time of registration.

If we become aware that data from a minor has been collected inadvertently, we will delete it immediately and close the associated account. Parents or guardians who suspect this has occurred are encouraged to notify our support team.

98bet reserves the right to update or modify this Privacy Policy as needed. We may revise this policy from time to time to keep pace with changes in regulations, technology, or business operations.

If any significant changes are made, we will notify registered members in advance via email or a platform notification. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

The date of each update is noted at the top of this page. We recommend checking back regularly to stay informed about the latest policy.

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our Data Protection team. We typically respond within 24–48 hours.